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People Development: Articles on Coaching, Practice and Selling

Why training so rarely reaches the job, how managers coach, and what makes the difference in a sales conversation.

People development

What Is a Scorecard? Criteria, Levels, Limits

A conversation scorecard is an evaluation rubric set before the call: named criteria, described levels, and evidence from the transcript for every rating.

Philipp Heideker15 min read
People development

Practice Without an Audience: Role Plays

Role plays in training rarely fail on method. They fail because safety and repetition compete for the same scarce resource in a training room.

Philipp Heideker12 min read
People development

Learning Transfer: Why Training Rarely Sticks

Learning transfer fails because nobody schedules the practice phase between the classroom and the real conversation. Here is what the evidence supports.

Philipp Heideker12 min read

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